SCALABLE SERVICE MANAGEMENT SOFTWARE

Based on the requirements & size of the organization. Axios Systems has a proven history for delivering ITSM solutions to large, distributed organisations across the globe and in every industry vertical. The assyst application architecture is designed for scalability to support changes in organisational demands rapidly.

PROVEN ITSM SOFTWARE 

assyst has become one of the first products in the world to achieve accreditation for all fifteen PinkVERIFY™ ITIL® processes, and the first to do so within a single solution. PinkVERIFY is an internationally recognized ITSM tool suite assessment service. Axios is one of only five companies in the world to gain full accreditation, cementing its position as a global ITSM market leader.

RAPID OUT-OF-THE-BOX IMPLEMENTATION

assyst was developed to deliver rapid value over the shortest possible implementation time. As an all-in-one ITSM solution, assyst supports the full ITIL spectrum without requiring  lengthy module integration projects. Tailoring to specific needs is enabled by configuration tools, avoiding the development of new customisations to meet requirements. assyst can be configured to fit the needs of large organisations in weeks, not months, making it faster than any other enterprise ITSM solution currently available.

LOW TOTAL COST OF OWNERSHIP (TCO)

assyst can be deployed, integrated and operational faster than any other enterprise ITSM solution on the market. Based on flexible configuration tools, this allows the software to be configured to meet the requirements of the organisation without requiring expensive development projects. This means that a solution can be deployed and maintained much faster and more cheaply.

 FLEXIBLE ITSM SOFTWARE

By combining specially designed customisation tools and annual product releases, the assyst software has been able to meet the different challenges that our customers face in ITSM. Designed with the user in mind, the configuration tools allow customisations to be done to the assyst system without requiring heavy scripting or even costly full-scale development projects.

NO ITSM TOOLSET INTERGRATION

The assyst solution is a single service management software application, requiring no integration between modules to deploy service desk, incident, problem, change, configuration or any other ITIL V2 or V3 process. To enable assyst to integrate into the existing context of IT operations tools, we provide a number of flexible interfaces.

LOW RISK SOLUTION

We are proud of our track record of success and to date we are happy to report that there has been no failed implementations. We recognise that the key to success in ITSM lies in understanding your needs. Before any implementation is carried out, a workshop between the customer and our team is done to identify the scope of the project and provide them with a fixed-cost guarantee for a solution that meets their needs. This allows the customer to be fully aware of the costs involved before committing.

EASY TOOLSET UPGRADEThe research and development of assyst is fundamentally driven by our customer base, to ensure they continue to gain value. We recognise the problems many organisations face when deploying new product releases and include ease-of-upgrade as a primary requirement in the design of new product versions. As a single application, there is a simple upgrade path to benefit from the latest functionality across all ITSM disciplines. Data and customisations are abstracted from the system architecture and can enable fast and efficient upgrades.