SAP® Business All-in-One Customer Relationship Management is specifically designed to meet the needs of large or midsize companies or small businesses and is based on the industry-leading SAP CRM solution.
The solution will enable your organisation's business to support end-to-end marketing, sales, service, and analytics processes.
One solution
Focus On Business are a dedicated SAP Customer Relationship Management (SAP CRM) consultancy with over 20 years as a CRM specialist.
SAP CRM supports a range of processes, from generating a lead, through closing a deal, all the way to servicing, supporting, and retaining your customers. The functionality is based on the SAP CRM application and is built on the SAP NetWeaver® technology platform, the foundation for service-oriented architecture (SOA).
With Focus On Business as your industry specialist and SAP CRM as the market leader you need only invest in one solution to will drive and enhance all your business needs.
One deployment
A rapid deployment of SAP CRM, installed for you by Focus On Business, will help you do your job better and more easily than ever before - providing functionality developed and refined by the experience of several thousand SAP customers.
The SAP offering delivers a variety of unparalleled benefits, helping you to realise your goals for a CRM solution:
- Robust functionality - Support for essential sales, marketing, and service processes helps you get closer to your customers.
- Reduced complexity - A robust CRM solution from a single vendor, with superior global support, means fewer worries for you.
- Foundation for growth - Start small, prove the value of this solution, and then grow on your schedule to the full SAP CRM application, if needed.
- Flexible pricing - Choose low-cost monthly rental or a perpetual license model, depending on your budget requirements.
- Deployment options - Choose between on-premise, cloud, or appliance delivery model provided by SAP and partners.
SAP Sales Management
The CRM functionality in SAP Business All-in-One solutions has a variety of features that will help your organization make sales representatives more productive, sales managers more effective, and sales executives better armed for timely and informed decision making.
- Territory management - Align sales resources to advance your sales strategy, optimizing coverage and balancing workloads across well defined territories.
- Accounts and contacts - Centralize the information for sales professionals into a single, comprehensive view to manage accounts, including detailed profiles, order and credit history, lists of contacts, service requests, and open campaigns.
- Opportunity management - Track, analyze, and optimize your sales opportunities from start to finish, automatically assigning partners and leveraging methodological templates and organizational charting.
- Telesales - Enable your telesales agents to work with account fact sheets that summarize all critical account information. Supply them with call lists and interactive scripts for work with customers and prospects.
- Sales analytics - Deliver robust sales metrics to help sales and marketing personnel better track and close opportunities, including reports that analyze wins and losses, review the pipeline, and list accounts with open opportunities and activities.
- Customer interaction center - Enable telesales agents to handle inbound and outbound
SAP Marketing
The CRM functionality in SAP Business All-in-One solutions helps deliver the right message to the right target at the right time, increasing the number and quality of leads with several key marketing features.
- Segmentation and list management - Create target groups based on customer attributes, and map e-mail and direct-mail addresses between external and internal lists.
- Campaign management - Plan, design, and execute multichannel campaigns that can include personalized content. Use built-in e-mail templates for online communication and an interactive calendar for central coordination of all marketing plans, initiatives, campaigns, and promotions.
- Lead management - Automatically generate and qualify leads from marketing campaigns and surveys, and publish scripts and surveys to help cold-call sales agents prequalify leads and telemarketing agents qualify prospects.
- Marketing analytics - Keep all your marketing metrics up-to-date and readily accessible to help generate and convert more leads. Gain quick visibility into lead and order status.
