Problems will arise that require investigation, whether it is a serious incident, an accumulation of similar incidents or just a worrying trend. Problem Management is not just about solving today's problems, but about avoiding tomorrow's problems.
Problem Management allows you to proactively identify, adapt and improve to make your IT infrastructure better than it has ever been.
Features include
- Problem Logging
- Intelligent Assignments
- Automatic Notification
- Full Action Capability
- Trend Identification
- Visual Event Monitor
- Known Error Database
- Historic Analysis
- Similar Event Wizard
- Intelligent Event Linking
Benefits include
- A proactive approach to Problem Management by identifying problems and Known Errors before incidents occur
- A reactive approach to Problem Management by solving problems which consolidate repetitive or recurring incidents
- Leverages past experiences to improve organisational learning
- Reduces costs due to lower Incident volumes and higher first time fix rate
- Improves stability of IT services
- Better management of IT resources
