At Focus On Business we offer unparalleled CRM and ITSM experience across all industries within Asia Pacific. We work closely with all our customers in supporting them in achieving high performance, best practices, innovative solutions, and ultimately overall customer satisfaction.
Our proven delivery excellence methodology supports all industries in providing rapid deployment at low cost, and is utilised throughout the project lifecycle. Post project implementation we offer a continuous business improvement plan ensuring that you realise your business benefits.
Agriculture
As the management of agriculture commodities become more and more vital in today's growing population, Focus On Business are at the centre of providing agriculture businesses with solutions that provide financial budgeting, forecasting, planning and dynamic reporting required to make strategic decisions with real-time information. Our agriculture solutions are targeted at companies involved in commercial seed, crop production, agri-product processing, milling, manufacturing, and trading. With our systems aligning seamlessly to your organisation, they deliver an enhanced customer experience.
Banking
In today's economic climate Focus On Business understand that change is required within the banking industry to build on customer trust and improve lifestyles. To achieve these goals we work closely with our clients to implement CRM and ITSM solutions that accurately understand their customer needs to target them with a quality service.
The assyst ITSM solution delivers ITIL v3 to the banking industry; a fast growing global methodology that provides common standards and enhances business processes. assyst has been implemented in many banking organisations including Arab Bank, Saudi Hollandi Bank, Standard Bank.
We are focused on our customer activities and are work with banks to implement smart technologies across multiple platforms, thereby providing continuous business and service improvement.
Defense
Focus On Business are ready to work with our defense customers to improve business processes and thereby allowing them to focus more on anticipating any threat to their nation and utilising their resources to the best of their ability.
We are aware that new treats are becoming more vital to national security, such as cyber-based and network-based threats, and therefore our consultants will work with you to identify a solution on how our CRM and ITSM solutions can support your national security.
The assyst ITSM solution has played an active international part for many defense agencies including the United Kingdom and Canada. The implemented solutions provide a common standard for the defense forces to work within as well as drive business processes in maximising efficiency.
Education
With the ever changing world Focus On Business understands that whilst education is key to an individual's wider success across all generations in every country, there are technological challenges and demanding programs to provide continuous improvement to your students.
With limited educational resources available to provide this improvement, our design and implementation approach supports you through a rapid, low cost and iterative implementation methodology. This approach delivers solutions and offers continuous learning and improved services to your educational facilities.
By applying international best practice, certified staff, and independently verified ITIL processes ensures that not only do we deliver successful solutions but also form part of education society in constant solution improvement and learning.
Energy and Utilities
With limited natural resources supporting an increasing population, change is happening to sustain customer consumption, and technology has become even more vital to control this consumption.
At Focus On Business we are fully aware of the legislative demands and commitments Energy and Utility companies need to conform to, especially as more is focused on renewable energy, the green agenda, lower consumption, and technology changes.
Our consultants have implemented solutions that support Energy and Utility companies in improving efficiency, customer satisfaction, driving down costs, and ultimately contributing to a sustainable world.
assyst ITSM solution has been implemented in Utility companies to not only improve business approaches and gain control over performance, but also substantially reduce operating costs. See also the Axios Systems case study for Enexis, one of Europe's leading energy providers.
Government
Both central and local government is constantly being challenged to innovate and improve customer service whilst keeping implementation costs low and operational resources to a minimum. Focus On Business understand the importance of building on public relationships and delivering positive messages for the wider good.
Our CRM and ITSM solutions support government organisations in achieving best value for money, providing high-quality standards, and enhancing resource efficiency. Focus On Business offers the public sector highly experienced staff that will seamlessly integrate and work with your team.
The assyst ITSM solution demonstrates true integration of ITIL v3 processes for central Government. ITIL v3 is a fast growing global methodology that provides common standards and enhances business processes. assyst has been implemented in many government organisations including Government of Bermuda, Hull City Council, and Competition Commission.
By working together we will make a difference.
Oil and Gas
Focus On Business understands that the challenges oil and gas companies face today have become more critical. There is a change to the oil and gas landscape with the development and growth into deep water projects across Asia Pacific, the requirement to use more local and regional suppliers to drive down costs, as well as a shortage of talented staff.
Our certified consultants implement Supplier Relationship Management and Service Management technologies that will assist you in navigating through this changing landscape, allowing you to reduce data entry and gain overall control of your purchasing activities and supplier relationships.
Along with our rapid deployment approach you will immediately see the benefits in being able to track and manage supplier performance against your purchase requirements, and enhance overall customer and supplier satisfaction.
Retail
Focus On Business understand that how you buy your products and sell your services, as well as act upon the business intelligence you receive, contributes to the overall and on-going success of your organisation.
Combining our CRM and ITSM solutions along with your desire to enhance your services through customer acquisition and customer retention, we will increase your performance whilst simultaneously driving down your costs.
At Focus On Business through our CRM and assyst ITSM solutions, Retail organisations have been able to enhance their customer experience, improve reporting and business intelligence.
The Axios Systems case studies for Shop Direct and M.Video demonstrates just some of the success and the full power behind assyst ITSM.
Focus On Business will help you too in realising your business benefits.
Transport
Focus On Business understand that as world cities continue to grow customer demand also grows. This customer demand influences the type of transport required, and challenges the industry to continuously supply services and enhance customer expectations.
We are at the forefront of designing, integrating, and delivering CRM and ITSM solutions that meet these challenges, and our design and implementation approach supports you through a rapid, low cost and iterative implementation methodology.
Our continuous service improvement programme will also support you post implementation so you can be sure that your customers continue to receive an enhanced service around the clock.
