Financial Management for IT services is a key element of successful IT Service Management. Done properly, it provides essential management information to ensure that an organisation's IT services are run efficiently, economically and cost effectively. Budgeting is essential for forecasting and controlling spend associated with providing IT services. Accounting will give an understanding of where these costs are associated and by introducing charging can allow an organisation to recover costs.
assyst is a leading Help Desk and IT Service Management solution supporting all IT Infrastructure Library (ITIL) disciplines in a single consolidated and 'out-of-the-box' product. assyst uses the ITIL Best Practice Framework at its core to help you achieve effective Financial Management.
Features include
- Cost Management
- License Management
- Maintenance and Warranty Management
- Budgeting
- Accounting/Charging
Benefits include
- Raise awareness of the actual cost of services
- Understand cost implications due to loss of service
- Provide accurate cost information to support IT investment
- Provide accurate budgeting for providing IT services
- Ensure IT costs are accounted and recovered in a fair manner
- Influence customer and user behaviour by amending cost based on usage
- Encourage more efficient use of resources
- Provide better cost information and control of external contracts and suppliers
- Enable calculation of Total Cost of Ownership (TCO) and Return on Investment (ROI)
