Our CRMactiV solution is a web based solution designed to enhance customer service. We offer CRMactiV as an On-Premise solution or a Software as a Service (SaaS) solution, which is suitable for organisations looking for an alternative to the On-Premise deployment model. Unlike other 'out-of-the-box' CRM solutions, CRMactiV is purposefully designed to deliver a flexible implementation and that functionality that suits your needs, allowing for a faster deployment, high security, and easy upgrades.
SaaS implementation is most suitable for companies who want to control their cash-flow and minimise Total Cost of Ownership (TCO) of software. It provides our customers with high quality and outstanding value of an enterprise solution to whatever your business needs may be. We also offer not-for-profit organisation and educational pricing models to qualified organisations.
Key features include
- Multi-currency - support for storing up to date exchange rates. Store monetary values in any currency and see live conversions alongside the stored value
- Configurable dashboards - create multiple dashboards to see live reports on any information stored within CRMactiV. Users may customise the look and layout of dashboards individually to make the relevant to their own work
- Activity management - schedule meetings, phone calls, emails with reminders and record history against all activity with customers and contacts
- Built-in import tool - for adding records in bulk or for migrating from any existing system quickly
- Integration with external databases - View data stored in other legacy systems beside the data stored in CRMactiV in real-time, for example, show customer accounts from your accounting software beside the customer record to allow sale-persons to make informed decisions
- Multi platform - Standards compliant web based interface supporting all major browsers and smart-phones including IE7+, Firefox 3+, Chrome, Safari, iPhone, iPad, Android
- Reporting - Integrated Crystal Reports viewable within the browser, no external dependency on having Crystal reports installed on each client
- Powerful search functionality - search on any field in any combination to find exactly what you are looking for quickly
- Hierarchical business units - manage your users by modeling the hierarchy of your organisation and give multiple levels of management access to the information they need to see
- Fine grained permissions - Groups that can only view their own records or only those owned by members of their team, all defined with an easy to use administration interface
