manage service delivery the easy way
Information Upfront
Take the load off front-line service analysts by providing them with all the information they need to get through day-to-day incident resolution quickly and efficiently. In one view analysts can get the lowdown on their customer, knowledge articles and pertinent info surrounding their environment. Enabling them to resolve incidents faster, collaborate with team members and communicate with customers more proactively, all within a single, easy to navigate workspace.
Integrated Service Management processes
assyst enables end-to-end management of service delivery in a single system, enabling users to move seamlessly from Incident and Requests to Problem management, and Service Catalog maintenance to Change projects management.
All while standardizing service delivery through automated Service Level Management, alerts and communication throughout.
All processes according to ITIL best practices are fully integrated into a single system (not modular), making asysst more affordable, easier to implement and scalable to your needs.
Configurable and Scalable
assyst is the most versatile and configurable ITSM solution in the market, complete with graphical and intuitive Business Process Modelling tools, object creation and screen design.
As your implementation partner, Focus On Business will guide you through your service improvement journey. Keeping in mind the principles of inclusive change management and continuous improvement, you decide which processes to focus on and continue to scale up, down or across the organization as required by your business.
It also integrates to the comprehensve assyst Asset Management solution and the (x)matters alert tool to form a fully automated service operations environment.
Take the load off front-line service analysts by providing them with all the information they need to get through day-to-day incident resolution quickly and efficiently. In one view analysts can get the lowdown on their customer, knowledge articles and pertinent info surrounding their environment. Enabling them to resolve incidents faster, collaborate with team members and communicate with customers more proactively, all within a single, easy to navigate workspace.
Integrated Service Management processes
assyst enables end-to-end management of service delivery in a single system, enabling users to move seamlessly from Incident and Requests to Problem management, and Service Catalog maintenance to Change projects management.
All while standardizing service delivery through automated Service Level Management, alerts and communication throughout.
All processes according to ITIL best practices are fully integrated into a single system (not modular), making asysst more affordable, easier to implement and scalable to your needs.
Configurable and Scalable
assyst is the most versatile and configurable ITSM solution in the market, complete with graphical and intuitive Business Process Modelling tools, object creation and screen design.
As your implementation partner, Focus On Business will guide you through your service improvement journey. Keeping in mind the principles of inclusive change management and continuous improvement, you decide which processes to focus on and continue to scale up, down or across the organization as required by your business.
It also integrates to the comprehensve assyst Asset Management solution and the (x)matters alert tool to form a fully automated service operations environment.
DELIVER ENTERPRISE-WIDE SERVICES WITH ASSYST
Why limit yourself to IT services only? With the assyst, you can configure services from any area in your organization in one system, extending the ease of access and workflow automation to non-IT departments, such as HR and Facilities.
With assyst's intuitive business process modelling tool and configuration features, your investment goes far beyond the IT service sphere, making assyst your Enterprise Service Management (EMS) solution.
Start connecting your organization into a cohesive workforce today with assyst.
Download the datasheets below for more information.
With assyst's intuitive business process modelling tool and configuration features, your investment goes far beyond the IT service sphere, making assyst your Enterprise Service Management (EMS) solution.
Start connecting your organization into a cohesive workforce today with assyst.
Download the datasheets below for more information.
enable your customers through self service
Create and Manage Service Catalogs Your Way
Every business provides a service whether internally or externally, and each one does so differently.
The assyst Service Catalog capability enables you to build and formulate services according to how they are delivered from your organization. Each service is then linked to process workflows that can be automated the way it works for your company, down to approvals and alerts, thanks to asysst's configurability and process modelling tools.
Using a widely understood and intuitive 'shopping cart' concept, the Service Catalog is extended to end users via the Self Service portal.
Download the Service Catalog datasheet
Every business provides a service whether internally or externally, and each one does so differently.
The assyst Service Catalog capability enables you to build and formulate services according to how they are delivered from your organization. Each service is then linked to process workflows that can be automated the way it works for your company, down to approvals and alerts, thanks to asysst's configurability and process modelling tools.
Using a widely understood and intuitive 'shopping cart' concept, the Service Catalog is extended to end users via the Self Service portal.
Download the Service Catalog datasheet
Self-Service Worthy of your Savvy End Users
The assyst Self Service portal is your ticket to smoother service request operations, happier customers and more efficient service desks.
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assyst Self Service empowers end users while significantly reducing IT operations workload and increasing service delivery turnaround time.