assyst is a leading enterprise IT Service Management (ITSM) software solution that enables better, faster and cheaper delivery and support of IT Services. Developed and continually updated to support current ITIL best practices, assyst delivers rich functionality to meet the complex needs of large enterprise organisations. Benefiting from over 20 years of research and development, assyst is one of the most functionally mature ITSM solutions on the market, with a proven track record for delivering measurable results in large organisations across the globe.
Designed to support ITIL best practices in IT Service Management, assyst also provides integrated functionality to support IT Asset Management, governance and standardisation within a single rapidly deployable application to give exponential benefits to our customers. As an 'out-of-the-box' solution, assyst delivers value faster than any other enterprise-class ITSM Solution.
Customer Self-Service Web Portal, assystNET
- Provides customers with a personalised view of available services and enables them to manage their own issues, application access and service requests from within the same interface.
- Offers business customers a one-stop-shop for all their interactions within your organisation, for example IT division, Facilities Management, Human Resources.
- Incorporates a service catalogue, self-service logging, a customer-facing knowledge base and an IT message centre.
- Customer satisfaction and productivity are increased and calls to the service desk are markedly reduced, releasing resources.
- Context sensitive searching provides a simple route to information.
- The user-friendly interface can be easily styled into a familiar corporate look.
- The portal is easily accessible from Intranet, email and knowledge documents.
Service Catalogue
- Offers end-to-end lifecycle management of services and is directly linked to the assyst CMDB - providing clear relationships between this and business services.
- Provides a single point of contact for customers, where they can easily understand the services and offerings available to them.
- Customers can request services in a familiar online shopping environment and can track the progress of requests easily.
- The Service Catalogue Designer enables services and offerings to be modeled quickly in line with industry best practice. From here, basic components are packaged up into 'bundled' services.
- A ready-to-use library of templates is available out-of-the-box to speed up implementation.
- The flexible Process Engine enables requests to be fulfilled efficiently, while ensuring appropriate levels of authorisation and control.
- Costs are reduced through standardisation of service offerings.
- Offers built-in flexibility - suitable for all types of services, for example IT, HR, Facilities Management.
Dashboard Reports
- Real-time management information, with flexibility to support multinational organisations.
- Drill-down capability, providing role-based, configurable views of relevant KPIs.
- Data can be aggregated from any data source.
- Multiple reports available out-of-the-box.
Impact Explorer
- CMDB visualisation of infrastructure components and relationships provides a service-oriented view of IT.
- Assess risk associated to change.
- Drill down into subcomponents to support root cause analysis.
Enterprise-Class Workflow Technology
- Graphical drag-and-drop Process Designer tool provides views of the processes and links to changes, enforcing standardised processes and audit ability.
- Processes can be attached to incident and request categories for automated workflow triggering .
