Effective Asset & Configuration Management provides a solid foundation for your day-to-day IT service support and delivery. This will help you deliver quality services that meet agreed-upon SLAs whilst being able to constantly adapt to changes in your business environment.
Features include
- Definition of Configuration Items (CIs)
- Graphical Impact Explorer
- Full Lifecycle Management
- Item Relationships
- Special Scalability and Performance Features
- Software Licence Control
- Financial Management
- Integration with External Applications
- Contract Management
- Flexible Product Structure
- Product Explorer
- Purchase Order Processing
Benefits include
- Provides accurate information on Configuration Items and their documentation to support all other Service Management processes
- Facilitates adherence to legal and contractual obligations
- Improves financial planning through clear identification of all assets and their associated relationships
- Software changes are made visible to support and improve Release Management
- Facilitates impact and trend analysis for Changes and Problems
- Improves Software Licence Management - ensures you remain FAST/ TENAX compliant
- Improves IT regulatory compliance and IT security
- Improves understanding and control of your IT estate
- Contributes to Disaster Recovery - snapshot of infrastructure
